STUDENT LEARNING • INFORMATION • TECHNICAL SUPPORT

This page is the central ICPS College guide to student access, course navigation, learning resources, assessment submission, feedback, account security and technical support. Students can use this page before their first login, whenever they need help locating an activity or resource, and when preparing the information required for a technical support request.

Login to Moodle
https://icps.studentmoodle.com

Log a Support Ticket
https://icps.freshworks.com

WhatsApp Automated Support
https://wa.me/353871732473

Student Learning Platform Video Orientation

Students are encouraged to watch the orientation before their first Moodle login. It introduces the ICPS College online learning environment and explains where to find courses, learning materials, assessments and available support routes.

For the best viewing experience, use a current internet browser, a stable internet connection and headphones where appropriate. If a video does not begin playing correctly, follow the video troubleshooting guidance provided further down this page before submitting a technical support request.

Quick Navigation

This guide covers getting started, login and passwords, the Moodle dashboard, learning materials, communication, live learning, assessments, grades and feedback, devices and browsers, mobile access, troubleshooting, technical support, security, accessibility, course completion and frequently asked questions.

What the ICPS College Moodle LMS Is Used For

The ICPS College Moodle LMS is the College's online learning environment for enrolled students. It supports live-online, lecturer-led education by providing an organised location for programme information, module resources, directed reading, supplementary material, assessment guidance, submission activities, announcements and student feedback where these features are used within a particular course.

Moodle also supports independent learning. It does not replace required live attendance, lecturer engagement, supervision, skills practice, formal assessment procedures or direct communication from ICPS College. Students should treat the Moodle course page, official College email, lecturer instructions and current College policies as connected elements of the overall learning process.

What You May Find in Your Course Area

Depending on the programme, your Moodle course area may contain a course overview, timetable information, learning outcomes, introductory guidance and module sections arranged by week, topic, learning outcome or teaching sequence.

Students may also find lecture notes, presentations, articles, reading lists, worksheets, reflective exercises, recorded teaching, supplementary video or audio material, assessment briefs, marking information, submission links, declarations, announcements, reminders and lecturer instructions.

Grades, written feedback or annotated assessment files may also be released through Moodle following marking and moderation where this applies to the programme.

What the Platform Should Not Be Used For

Moodle should not be relied upon for emergency communications, urgent safeguarding reports or crisis support. Students must not share their passwords, allow another person to use their account, or submit work on behalf of another student.

Identifiable client, service-user or sensitive case material must not be uploaded unless ICPS College has expressly approved a secure process for doing so. Protected College recordings, lecture notes, presentations or lecturer intellectual property must not be redistributed.

Students should also retain their own secure copies of assignments, released feedback and study materials they are permitted to keep rather than relying on Moodle as their sole storage location.

Course arrangements can differ between programmes. Instructions provided within your own course, module or assessment activity take priority over the general guidance on this page.

Getting Started Before Your First Login

Set aside sufficient time to complete your first Moodle login before you urgently require a document, recording or assessment link. A laptop or desktop computer using a current internet browser is generally the most reliable starting point.

Where possible, use a private device, a stable internet connection and the email address associated with your ICPS College enrolment.

Prepare Your Student Details

Before logging in, have your full name, registered email address, course title and cohort information available. These details enable ICPS College to match you correctly with your student account and course area if assistance is required.

Use the Official Moodle Login

Access Moodle using the official ICPS College login link:

https://icps.studentmoodle.com

Avoid unofficial bookmarks, links contained in unfamiliar messages or search results that appear to belong to another institution.

Check Your Browser and Internet Connection

Use a current version of Google Chrome, Microsoft Edge, Mozilla Firefox or Safari. Required cookies should be permitted, together with legitimate downloads, pop-ups or media playback where these are needed by a course activity.

Create a Secure Password

Use a unique password that is not reused for your email account, social media account or another online learning service. Consider storing passwords in a reputable password manager rather than an exposed note or shared document.

Confirm That Your Course Is Visible

After signing in, check the Moodle dashboard and confirm that the expected course appears. If the course is missing, do not create another Moodle account. Record what is visible on your dashboard and follow the missing-course support guidance below.

Review Your Profile and Notifications

Check that your displayed name and email address are correct. Significant errors should be reported promptly because incorrect account information may affect notifications, student records or assessment identification.

Recommended First Actions After Login

Once logged in, open your course and read the welcome or introductory section carefully. Locate the module structure, course handbook, assessment information and announcement area.

Download any permitted essential documentation and store it in a clearly labelled course folder. Check the official timetable against direct communication received from ICPS College.

It is also advisable to open at least one learning resource and one video or audio item before you urgently need them. This allows you to establish that your browser and device are functioning correctly before an assignment deadline or live class.

Students should also keep a record of the formal support routes on this page so that they remain accessible even if Moodle login subsequently fails.

Student Login, Password Changes and Account Recovery

Many access problems are caused by an incorrect Moodle address, a typing error, an outdated saved password, a mismatch between the registered email address and the address entered, or a browser session that needs to be refreshed.

Before submitting repeated password reset requests, work through the following checks carefully.

How to Access the ICPS College Moodle LMS

Open the official Moodle login page and enter the username or email address issued or confirmed by ICPS College.

Enter your current password carefully. Check Caps Lock, keyboard language, accidentally copied spaces and password-manager autofill if the password is rejected.

Complete any required password-change or account-verification process. Once access has been obtained, confirm your displayed account name and course before opening resources or submitting assessment work.

Changing or Resetting Your Password

Use the legitimate password reset option displayed on the official Moodle login page. Enter the email address associated with your ICPS College student account and check your inbox together with spam and junk folders.

Allow a reasonable period for the reset email to arrive. Avoid requesting numerous password reset messages in rapid succession, as only the newest reset link may remain valid.

When selecting a new password, choose a secure and unique password and retain it safely.

Never send your Moodle password, password reset link, one-time authentication code or authentication secret to a lecturer, Registry staff member, technical support agent or fellow student. A legitimate ICPS College support process should not require disclosure of your password.

If the Password Reset Email Does Not Arrive

First confirm that the email address was entered correctly and check spam, junk, promotions and filtered folders. Search your mailbox for messages relating to ICPS College or the student learning platform.

Check whether your email mailbox is full or whether an institutional email filter may be preventing automated messages from arriving.

You can also attempt the process once using a private or incognito browser window.

If the issue remains unresolved, log one support ticket and include your full name, registered email address, course title and the exact error or difficulty encountered. Do not include your password.

Repeated Lockout or Unexpected Sign-Out

Close duplicate browser sessions and ensure that the date and time on your device are correct. Required browser cookies should be enabled.

Sign out fully, close the browser and reopen it before trying again.

If you are using a shared computer, remove saved login credentials and close the browser when finished.

If Moodle repeatedly signs you out, include your device type, operating system, browser and approximate time of the problem in your technical support ticket.

Using the Dashboard and Finding Your Course

The Moodle dashboard is the main starting point after login. It may display course cards, recently accessed materials, timelines, calendar entries, announcements or activity reminders.

The exact dashboard arrangement may differ between users, devices or Moodle updates. Students should therefore identify a course by its full title and cohort rather than relying solely on the position of a course tile.

Finding the Correct Course

Look for the complete course title and confirm that it corresponds with your enrolment.

Where Moodle provides filters, check current, in-progress, future and archived courses. A course search or course-overview function may also be available.

If several versions of the same course are displayed, select the course that corresponds with your cohort or commencement date.

Do not upload assessment work to an old, demonstration or unrelated course area.

Understanding Common Dashboard Areas

The Course Overview normally lists the Moodle learning spaces connected with your account and may allow you to sort or filter them.

The Timeline or Upcoming Activities section may display approaching deadlines and recently added activities. This information should always be checked against the official assessment brief and current ICPS College communication.

The Calendar may display Moodle activities and deadlines. It is an organisational aid and should not replace the official programme timetable.

Notifications may alert students to announcements or Moodle activity. However, failure to receive a notification does not remove the student's responsibility to check their course regularly.

The Profile Menu generally contains profile information, account preferences and the Moodle sign-out option.

If Your Course Is Missing

First confirm that you are logged into the correct Moodle account and that the course is expected to be available.

Take a screenshot of your dashboard, taking care not to expose passwords or unrelated personal information.

Log a technical support ticket containing your full name, registered email address, full course title, cohort or commencement date and the screenshot.

Modules, Learning Materials, Videos and Downloads

Course areas can be organised by module, week, topic, learning outcome or teaching sequence. Begin by reading the introductory text before opening individual files.

Introductory guidance often explains what should be read first, how the resource connects with the live class and whether an activity is compulsory, recommended or supplementary.

Common Moodle Resources

A Moodle Page contains information displayed directly within the course.

Documents may include PDFs, word-processing documents, presentations or spreadsheets.

Links can direct students to approved external websites, professional resources, readings or videos.

Folders contain groups of course resources that may need to be opened or downloaded separately.

Video and Audio Resources may include recorded teaching, demonstrations, revision material or supplementary academic commentary.

Activities can include assignments, quizzes, discussion forums, declarations, reflective activities or completion checks.

If a File Does Not Open

Select the resource once and allow sufficient time for it to load. Check whether the content opened in a new browser tab or whether the file was downloaded automatically.

Review your browser download list and the Downloads folder on your device.

Confirm that suitable software is installed to open the file type. If necessary, download the file again and compare it with the original download.

If the resource still cannot be opened, try another current internet browser or another device.

Downloading Videos and Protected Resources

Where Moodle provides a legitimate download option and downloading is permitted by ICPS College, students may use that option for authorised personal study.

Where no download function is provided, the resource should be treated as streaming-only.

Students must not use third-party applications, browser extensions or technical workarounds to bypass access controls, copy protected College recordings or redistribute protected ICPS College educational content.

Organising Your Independent Learning

Create a folder for your programme and separate folders for modules, readings, assessments and feedback.

Use clear and meaningful filenames and retain the original assessment brief alongside your working documents.

Important material should also be backed up securely in a second encrypted or access-controlled location.

Your Moodle course area should never be the only place where your own assessment work is stored.

Announcements, Messages and Notifications

Announcements and Moodle notifications help students stay informed about resources, teaching arrangements and assessment activities.

Announcements should be read in full and considered alongside official ICPS College emails, lecturer communication and the current course timetable.

Maintain access to the email address associated with your student account and check your spam or filtered folders regularly.

Students should access their Moodle course at least weekly during active teaching, even when no notification has been received.

Read the full announcement rather than relying solely on a shortened email preview, and retain important academic or administrative correspondence in an organised folder.

Always use the communication route specified by the lecturer or ICPS College rather than replying through an unrelated Moodle activity.

Academic Questions and Technical Questions

Questions about academic theory, reading, assessment requirements, marking, supervision or professional practice should be directed to your lecturer, course leader or Registry using the designated communication channel.

Problems relating to Moodle login, missing courses, file access, video playback, assessment uploads or platform errors should be directed to technical support.

A technical support ticket records and investigates a platform problem. It does not approve an extension, alter an assessment deadline or replace the College's academic or extenuating-circumstances procedures.

Live-Online Teaching, Recordings and Breakout Activities

ICPS College programmes are delivered through live, lecturer-led teaching supported by independent study.

Moodle may contain preparation material, revision resources and recordings where these are available, but access to Moodle does not replace required attendance or active participation in live teaching.

Before a Live Class

Review the relevant Moodle module and any preparation material before the class.

Download necessary worksheets or readings in advance and test your device, camera, microphone, headphones and internet connection.

Participate from an appropriate private environment, particularly where confidential or sensitive material may form part of the class discussion.

Recordings

A teaching recording may be provided for revision, quality assurance or student support where this is appropriate and permitted.

Recording availability can vary according to the course, class and type of educational activity.

Routine breakout rooms are not normally recorded. Formal assessment recordings may operate under different consent, assessment and quality-assurance arrangements.

All College recordings remain protected educational material. Students must not copy, republish, redistribute, screen-record or upload recordings to another platform.

Recordings should be used actively for learning. Students are encouraged to pause them to make notes, identify concepts requiring further reading and compare recorded material with lecturer guidance.

If a Recording Is Missing

Check course announcements, the relevant Moodle module and any dedicated recordings folder.

A recording may still be processing, may not yet have been released or may not have been created for a particular session.

Where the question concerns the academic availability of a recording rather than a technical playback fault, contact your lecturer or Registry rather than technical support.

Assessment Briefs, File Preparation and Submission

Always begin by reading the official assessment brief and the instructions contained within the relevant Moodle assessment activity.

Assessment titles, deadlines, word counts, file formats, declarations, submission methods, permitted attempts and marking arrangements can vary.

The instructions provided for your own assessment take priority over this general guidance.

Before Beginning an Assessment

Confirm the correct course, module, assessment title and cohort.

Read the complete assessment brief, learning outcomes, marking criteria and submission instructions.

Record the submission deadline carefully, including any time-zone information displayed.

Clarify unclear academic requirements early through the designated academic route.

Create a working assessment file and a separate backup from the beginning of your work.

Allow sufficient time before the deadline for proofreading, conversion into the required format, uploading and verification of successful submission.

Preparing Your Final Assessment File

Use the file type specified in the assessment instructions.

Open your final document before uploading it and check that every page, heading, reference and appendix is present.

Remove unnecessary tracked changes, comments, hidden notes and personal data unless they are expressly required.

Ensure that your file opens correctly and is not password-protected unless ICPS College has specifically instructed otherwise.

Follow any College naming convention. Where no naming convention is specified, use a clear filename that identifies the assessment appropriately without including unnecessary personal data.

Keep the final submitted version in a separate folder so that it cannot be confused with an earlier draft.

How to Upload an Assignment

Open the correct course and assessment activity and compare the assessment title carefully with your assessment brief.

Read the on-screen submission instructions, declarations and information about permitted attempts.

Select or drag your final file into the designated upload area and wait until the filename and completed upload state are visible.

Select the appropriate Save, Submit or Confirmation control.

Complete any final declaration or confirmation step presented by Moodle.

After submission, reopen the activity and verify the submission status, filename and recorded submission time.

Retain the submission confirmation or take a screenshot showing that submission was successful.

Draft Saved Versus Submitted for Grading

Some Moodle activities allow students to save work as a draft before formally submitting it.

The presence of an uploaded filename does not necessarily mean that the work has been formally submitted for marking.

Look for wording such as Submitted, Submitted for Grading, Final Submission or an equivalent confirmation.

Where Moodle presents a final-submit control or declaration, this must be completed before leaving the assessment activity.

If You Upload the Wrong File

Do not create numerous duplicate submission attempts without first checking the Moodle activity settings.

If Moodle still allows the file to be edited or replaced, follow the displayed process and then confirm that the correct replacement file has been uploaded.

If the assessment activity has become locked, take a screenshot of the current status and contact the relevant support or academic route promptly.

Replacing a file after an assessment deadline may require academic authorisation.

If an Upload Fails Near the Deadline

Do not close the Moodle page while an upload is still in progress.

Check your internet connection, file type, file size and filename.

Where time permits, try using a current private browser window or another device.

Record the exact error message, date, time and assessment title.

Take a screenshot and retain the final assessment document with its original file information.

Log one technical support ticket immediately and follow any separate ICPS College academic procedure that applies to deadlines or extenuating circumstances.

Academic Integrity

Students must submit their own work, retain accurate sources and comply with current ICPS College guidance concerning referencing, collaboration and the permitted use of digital or artificial-intelligence tools.

Grades, Feedback, Moderation and Academic Queries

Grades and feedback may be displayed within an individual Moodle assessment activity, within a grades area, through an annotated document or through another formal ICPS College process.

Visibility depends upon marking, moderation and release arrangements.

A blank grade field, hidden item or temporary status should not be interpreted as a final academic result.

When Results Are Released

Open the correct course and assessment activity and check for grades, written feedback, marking information or attached files.

Download any feedback you are permitted to retain and save a secure copy.

Read all feedback carefully before raising an academic query.

It is important to distinguish between a technical problem displaying feedback and an academic question relating to the judgement or mark itself.

Who to Contact

An inaccessible download, missing file or error page is normally a technical matter.

Questions concerning academic judgement, marking, moderation, reassessment, appeals or progression fall within the appropriate academic procedure and should be directed through the authorised College route.

Using Feedback Constructively

Use assessment feedback to identify what was achieved successfully, what requires further development and what specific actions can be taken before your next assessment.

Where appropriate, learning arising from feedback may also be explored with your lecturer or during supervision while maintaining confidentiality and appropriate professional boundaries.

Devices, Browsers, Internet and File Storage

A laptop or desktop computer is generally the most reliable device for extended study, document preparation, multiple downloads and final assessment submission.

A smartphone or tablet can be useful for checking announcements, reading documents or watching learning resources, but smaller screens and mobile file-management systems can make complex uploads more difficult to verify.

Recommended Study Setup

Use a current version of Chrome, Edge, Firefox or Safari.

A stable broadband or reliable mobile-data connection is recommended, particularly when streaming video or uploading assessment work.

Ensure that sufficient storage space is available for course resources and assessment backups.

Your device should have suitable applications for opening the PDF documents, word-processing files, presentations and media formats used on your programme.

Keep your operating system and security software current, use a screen lock and protect your device against unauthorised access.

Students should study and participate in sensitive course discussions from an appropriate private environment.

Browser Reset Sequence

If Moodle is not operating correctly, save any unsent work and close unnecessary browser tabs.

Reload the Moodle page once and allow it to finish loading.

If the problem remains, sign out, close your browser and reopen it.

Try accessing Moodle from a private or incognito browser window.

Where appropriate and safe, temporarily disable a browser extension that may be preventing a legitimate Moodle resource from loading.

If necessary, try another current browser, another device or an alternative internet connection.

Record which troubleshooting action changes the behaviour, as this information may assist technical support.

File Storage and Backup

Maintain at least two copies of important academic work in separate secure locations.

Use clear filenames and avoid working directly from temporary email attachments or browser downloads without first saving them into an organised folder.

If cloud storage is being used, confirm that the file has completed synchronisation before closing your computer.

Using Moodle on a Phone, Tablet or Compatible App

The ICPS College Moodle platform can be accessed through a mobile internet browser.

A compatible Moodle App may also be available where application access is enabled and the official ICPS College Moodle address is accepted.

If a Moodle App does not connect correctly, use a current mobile browser rather than creating another Moodle account.

Mobile access can be particularly useful for reading announcements, viewing short updates, reading smaller documents, reviewing video or audio resources and locating support information.

Where possible, use a laptop or desktop for writing assessed work, managing several readings simultaneously, uploading final assignments, checking the complete submission status and organising larger course resources.

Connecting a Compatible Moodle App

Install only the official Moodle application from your device's recognised application store.

When requested to enter the Moodle site address, use:

https://icps.studentmoodle.com

Sign in using the same authorised ICPS College student account.

If the Moodle App states that the site is unsupported or refuses the address, do not repeatedly create new accounts. Access Moodle through your browser and contact technical support with the exact message displayed by the application.

Technical Troubleshooting Guide

Start with the problem that most closely matches what you can see and complete the recommended troubleshooting steps in sequence.

If the problem remains, collect the information requested in the support section before submitting one technical support ticket.

Avoid opening multiple duplicate tickets for the same problem.

I Cannot Log In

Confirm that you are using the official ICPS College Moodle login page.

Check your username or email address carefully together with Caps Lock, keyboard language and accidentally copied spaces.

Remove an outdated password stored by your browser or password manager if necessary.

Attempt the legitimate password-reset procedure once and try logging in through a private browser window.

If access still fails, record the exact error message and submit a support ticket. Never include your password.

The Password Reset Email Has Not Arrived

Confirm that you entered the email address registered with ICPS College.

Check spam, junk, promotions and filtered folders and search your mailbox for Moodle or ICPS College.

Allow sufficient time for delivery rather than requesting multiple resets immediately.

Check that your mailbox is not full.

If the email still does not arrive, contact technical support and provide your registered email address and the approximate time the password reset was requested.

My Course Is Missing

Check that the displayed Moodle profile belongs to the correct student account.

Review current, future and archived course categories.

Confirm that your course is expected to have opened.

Take a screenshot of the Moodle dashboard and include your full name, registered email address, full course title and cohort information in one support ticket.

A Moodle Page Is Blank, Cut Off or Incorrectly Arranged

Return your browser zoom to a normal level and reload the page once.

Allow the page to load completely.

Try a private browser window and, where necessary, another current browser.

A conflicting content-blocking extension can occasionally affect Moodle. Disable such an extension only where it is safe and appropriate to do so.

If the display problem persists, capture a screenshot of the full page and include details of your browser and device in your support request.

A Document Will Not Open

Check whether the document has downloaded to your device.

Confirm its file extension and that compatible software is installed.

Download the document again and, if necessary, try another current browser or device.

When contacting support, include the exact course, module and resource title.

A Video Has No Picture, Sound or Playback

Check your device volume, mute controls, headphones and selected audio output.

Allow the page to load fully before beginning playback.

Pause the video, wait briefly and restart it.

If the issue persists, try another current browser or a private window.

Check whether a browser privacy setting or extension is blocking media playback.

You can also test another internet connection or device.

When reporting the problem, include the exact video title and confirm whether other Moodle videos work correctly.

An Upload Stalls or Fails

Check the permitted file type and maximum file size displayed in the assessment activity.

Open your document locally and make sure that the file itself is not damaged or corrupted.

Use a clear filename without unusual symbols.

Move to a stable internet connection and avoid changing networks during the upload.

Try a private browser window or another current browser where necessary.

If the problem continues, take a screenshot and record the exact error message and assessment activity title.

I Cannot Delete or Replace a Submission

Some assessment activities do not permit students to delete or replace a file after final submission.

Check whether Moodle displays an Edit, Remove Submission or Replace File option.

If no such option is available, do not upload repeated duplicate files.

Record the current submission status and contact the appropriate technical or academic route.

Any alteration to an assessment after the official deadline may require formal academic approval.

I Did Not Receive an Announcement or Notification

Check the course announcement area directly rather than relying exclusively on email.

Confirm that your Moodle profile contains the correct email address and check spam folders and mailbox rules.

Review your Moodle notification preferences where available.

The Moodle course itself and the official ICPS College timetable should remain your primary reference.

Moodle Is Running Slowly

Close unnecessary browser tabs and applications.

Pause other large downloads or streaming services using the same connection.

Try another internet connection if one is available.

Determine whether the slowdown affects one particular Moodle resource or the entire platform.

If the issue continues, include the date, time, device, browser and affected Moodle activity in your support ticket.

Before Contacting Technical Support

Before opening a support ticket, establish whether the problem can be repeated and try one current alternative browser.

Record the full course, module and Moodle activity involved.

Copy the exact error wording rather than describing it only generally.

Take a screenshot that does not display your password or unrelated personal information.

Explain what you were attempting to do, what you expected to happen and what happened instead.

Technical Support Routes and What to Include

Choose the support route that matches the type of problem you are experiencing.

One detailed support request is easier to investigate than several short messages submitted through different communication channels.

Keep your ticket reference and, where possible, add subsequent information to the same support case.

Login to the Learning Platform

Use the Moodle login route when your account is functioning and you wish to access your programme.

Login to Moodle
https://icps.studentmoodle.com

Log a Formal Technical Support Ticket

Use the technical support ticket system for login problems, missing course access, persistent browser faults, file or video errors, failed uploads or problems requiring screenshots and further investigation.

Log a Support Ticket
https://icps.freshworks.com

Automated WhatsApp Support

Automated WhatsApp support can provide first-line guidance and direct students towards the appropriate ICPS College service.

Do not send Moodle passwords, confidential client information or sensitive assessment material through WhatsApp.

WhatsApp Automated Support
https://wa.me/353871732473

Contact Registry for Academic or Administrative Matters

Questions concerning enrolment, course suitability, attendance records, academic procedures, assessment arrangements, progression or official documentation should be directed through the appropriate Registry or academic route.

Registry Email
registry@icps.ie

Support Ticket Information Template

When submitting a technical support ticket, provide the following information where relevant:

Full name
Registered student email
Course title
Cohort or commencement date
Module or activity title
Date and approximate time of the problem
Device being used
Operating system
Browser and version
Exact error message
What you were trying to do
What happened instead
Troubleshooting steps already completed
Whether the problem also occurs in another browser or device
Whether an assessment deadline is involved
Whether a relevant screenshot has been attached
The outcome or assistance you require

Information You Should Never Include

Never send your Moodle password, reset code or authentication secret.

Do not submit full payment-card information or bank details in a Moodle technical support ticket.

Do not send unredacted client or service-user information, another student's personal or academic information, or unnecessary large attachments.

Avoid opening duplicate support requests for the same problem.

Urgent welfare or safeguarding matters should not be handled through the Moodle technical support system. Moodle and the technical support portal are not emergency services. Follow the appropriate ICPS College procedure and contact the appropriate emergency or specialist service where immediate risk exists.

Account Security, Confidentiality, Copyright and Academic Integrity

Your ICPS College Moodle account is personal to you. It may contain protected teaching materials, assessment information and programme communications.

Using the account securely forms part of your academic and professional responsibility.

Protect Your Moodle Account

Use a unique password and keep it confidential.

Always sign out after using a shared device and close the browser.

Never permit a classmate, colleague, family member or another person to use your student account.

Access Moodle only using official ICPS College and platform links.

Report suspected unauthorised account access or unexpected account changes promptly.

Protect Confidential Information

Do not upload identifiable client, service-user or case information unless ICPS College has expressly authorised a secure process that requires it.

Practice material must be anonymised in accordance with professional, ethical and assessment requirements.

Before sending screenshots to support, check them carefully for names, email addresses, grades or other unnecessary personal information.

Store your assessments and feedback on an encrypted or appropriately access-controlled device.

Do not discuss confidential course, client or case material in public or insecure environments.

Protect ICPS College Resources

Do not share protected Moodle links, login access, recordings, presentations, teaching notes or assessment material with unauthorised individuals.

College material must not be published on social media, file-sharing services, commercial repositories or another educational institution's platform.

Protected course material should not be uploaded into external artificial-intelligence services unless ICPS College has expressly authorised that use.

Students must respect copyright, lecturer intellectual property, data-protection requirements and current ICPS College policies.

Phishing and Suspicious Messages

Exercise caution where an email or message creates artificial urgency, requests login credentials, contains an unfamiliar address or directs you towards a website that does not match the expected ICPS College service.

A legitimate ICPS College support agent should never need your Moodle password.

Where a message appears suspicious, open the official Moodle website independently rather than following the link contained in the message.

Academic Integrity

Submit your own academic work and acknowledge sources accurately.

Follow the current assessment brief and ICPS College requirements concerning collaboration, plagiarism and use of digital tools.

If you are uncertain whether a particular tool or form of academic assistance is permitted, seek clarification before using it.

Accessibility, Inclusive Learning and Reasonable Adjustments

Students may use legitimate assistive technologies including browser zoom, operating-system accessibility functions, screen readers, keyboard navigation and captions where they are provided.

Downloading an authorised document for annotation or use with accessibility software may also support learning.

Where a disability, health condition or access requirement affects participation or assessment, contact ICPS College through the appropriate formal process as early as possible.

Technical support can investigate whether Moodle is functioning correctly. Formal reasonable adjustments and academic arrangements must, however, be managed through the appropriate College procedure.

Helpful Accessibility Practices

A larger screen can make complex Moodle pages and assessment activities easier to navigate.

Adjust browser zoom gradually and check that important controls remain visible.

Use headphones and a suitable private environment for audio resources and sensitive teaching.

Take structured breaks during long recordings or periods of intensive reading.

Where a resource cannot be accessed effectively, request an accessible format through the appropriate College route.

Do not send protected College content or personal information to an unauthorised third-party accessibility service.

Access During and After Course Completion

Moodle access may be connected with enrolment status, programme dates, assessment arrangements, academic administration and ICPS College retention policies.

Students should not assume that a Moodle course, teaching recording or resource will remain available indefinitely after teaching has concluded.

Before Moodle Access Changes

Download only course resources that ICPS College permits you to retain.

Save your own assignments, Moodle submission confirmations and released feedback securely.

Keep important bibliographic information and authorised reading links.

Do not copy or retain resources where this is prohibited by copyright, confidentiality requirements or College policy.

Contact Registry if clarification is required regarding results, certification, progression or official academic records.

If a Completed Course Disappears

Check Moodle's archived or past-course views and confirm that you are using the correct student account.

Where access was expected to continue, submit one support ticket containing your full course title, completion date and details of the resource or Moodle activity required.

Technical access cannot override academic, contractual, copyright or records-retention requirements.

Frequently Asked Questions

What Is the ICPS College Student Learning Platform?

The ICPS College Moodle LMS is the online learning environment used to support enrolled students. Depending upon the programme, it may contain course information, module resources, readings, recordings, assessment activities, announcements and feedback.

How Do I Access My Student Account?

Use the official Moodle login link:

https://icps.studentmoodle.com

Sign in using the details associated with your ICPS College student account and confirm your displayed name and course before accessing or submitting work.

How Do I Change My Moodle Password?

Use the legitimate password-reset or password-change process provided on the official Moodle login page.

Use the email address registered with ICPS College and check your spam or junk folder if the reset message does not arrive.

Never provide another person with your password, reset link or authentication code.

Why Can I Log In but Cannot See My Course?

You may be signed into a different Moodle account, the course may not yet have been released, or access may require administrative review.

Check the different Moodle course views and confirm your account details.

If the course remains missing, take a screenshot and submit a support request including your full name, registered email address, complete course title and cohort.

How Should I Use the Course Page?

Begin with the course introduction and progress through the modules in the sequence directed by your lecturer.

Read Moodle announcements, locate your assessment area early and access the course regularly rather than relying entirely upon email notifications.

Can I Use a Phone or Tablet?

Yes. A mobile internet browser can be useful for reading announcements, reviewing course pages and accessing some video or audio material.

A laptop or desktop computer is normally more reliable for larger downloads, assessment preparation and final assignment submission.

Can I Use the Moodle App?

A compatible Moodle App may operate where mobile application access has been enabled.

Use the official Moodle address:

https://icps.studentmoodle.com

If the application does not accept the address, use a current mobile browser and submit the exact application error to support.

How Do I Upload an Assignment?

Open the correct assessment activity, read all instructions, select your final assessment document and allow the upload to complete.

Use the required Save or Submit control, complete any declaration and reopen the assessment activity afterwards to verify the submission status, filename and submission time.

How Do I Know My Assignment Was Submitted?

Look for a formal Moodle submission status rather than relying solely on the appearance of the filename.

Confirm the filename and submission time and keep the submission confirmation or a screenshot.

An assessment saved as a draft may require a separate final-submission action.

Can I Delete or Replace a Submitted File?

Only where the Moodle assessment activity permits this.

Check for an Edit, Remove or Replace option.

If the submission has been locked, do not create duplicate submissions. Contact the appropriate support or academic route promptly.

Why Will a Document Not Open?

Check the Downloads folder on your device, identify the file type and ensure that compatible software is installed.

Download the file again and try another current browser or another device.

If support is required, provide the exact title of the affected Moodle resource.

Why Will a Video Not Play?

Check your internet connection, device audio, browser permissions and whether a browser privacy extension is interfering with playback.

Try a private browser window, another current browser or another device.

If the problem continues, provide technical support with the exact video title.

Can I Download Course Videos?

Only where ICPS College has made a legitimate download control available and downloading is permitted.

Where no download option is provided, the video should be treated as streaming-only.

Do not use third-party tools to bypass Moodle restrictions.

Where Can I Find My Grades and Feedback?

Return to the relevant Moodle assessment activity and check the grades area, feedback comments and any attached documents.

Results may remain unavailable until marking and moderation are complete.

Check current ICPS College communication for information concerning result release.

Can Technical Support Change a Deadline or Grade?

No.

Technical support can investigate Moodle functionality and record evidence of a technical problem.

Assessment deadlines, extensions, extenuating circumstances, academic judgement, marking and appeals are managed through separate academic or administrative procedures.

What Should I Include in a Technical Support Ticket?

Include your full name, registered email address, course, module or activity, date and time of the problem, device, operating system, internet browser, exact error message and troubleshooting steps already attempted.

Include a relevant screenshot where appropriate and clearly explain the outcome or assistance you need.

Should I Send My Password to Support?

No.

Never disclose your Moodle password, password reset code or authentication secret.

A legitimate technical support process should not require this information.

Can I Upload Client or Case Material?

Do not upload identifiable or sensitive client or case information unless a specific authorised ICPS College process expressly requires it.

Always comply with applicable anonymisation, confidentiality, data-protection, ethical and assessment requirements.

How Often Should I Check Moodle?

Students should check their Moodle course regularly and at least weekly during active teaching.

More frequent access may be required around assessment periods or following lecturer announcements.

Do not rely exclusively upon email notifications.

Will Moodle Access Continue After My Course Ends?

Access depends upon the programme and current ICPS College arrangements.

Students should retain authorised copies of their own work, submission confirmations and released feedback.

Contact Registry where clarification is required regarding official records or continuing Moodle access.

Who Answers Academic Questions?

Questions relating to theory, reading, assessment requirements, marking or professional application should be directed to your lecturer, course leader or Registry through the communication route specified for your programme.

What Should I Do About an Urgent Welfare or Safeguarding Concern?

Do not rely upon Moodle or the technical support ticket system for an urgent welfare or safeguarding matter.

Follow the relevant ICPS College procedure and contact an appropriate emergency or specialist service where immediate risk exists.

Access Learning or Request the Right Support

Use the ICPS College Moodle student learning platform to access course materials and learning activities.

Use the formal technical support ticket system for Moodle access, technical faults, file problems, video issues or assessment upload errors.

Use automated WhatsApp support for first-line guidance and direction towards the appropriate College service.

Login to Moodle
https://icps.studentmoodle.com

Log a Support Ticket
https://icps.freshworks.com

WhatsApp Automated Support
https://wa.me/353871732473