Contacting ICPS College: Registry, Admissions and Learner Support

ICPS College information guide • Official page: https://www.icps.ie/contact

Purpose of this guide

Contacting ICPS College: Registry, Admissions and Learner Support explains how to direct enquiries so they reach the right College function and can be answered accurately and efficiently. It has been prepared for prospective learners, applicants, current students, graduates, professional partners and members of the public. The objective is to make the process easier to understand while keeping formal decisions tied to the latest official course information, learner documents and direct Registry confirmation.

College websites serve several audiences at once. A prospective learner may be comparing options, a current student may need a practical answer, and a graduate may be looking for documentation or further study. Starting with the purpose of the enquiry helps prevent delay, duplication and misunderstandings.

This article is an educational guide rather than a substitute for an individual decision, contractual document, policy, professional-regulatory requirement or emergency service. Where information is time-sensitive, personal or decisive, the current official page and written response from the appropriate College office should be used.

What readers can do

• State the relevant course and cohort

• Use the appropriate Registry or support channel

• Include enough context for the enquiry to be understood

• Avoid sending confidential clinical detail by ordinary email

• Use the support-ticket route for trackable assistance

A clear step-by-step approach

First, identify the exact programme, cohort, document, system or service involved. Course names can be similar, and one missing detail can lead an enquiry to the wrong route. Include the relevant title and, where available, the start date or cohort when contacting the College.

Second, read the full official information rather than relying on a search-result extract, social-media caption or older email. Check the level and purpose of the programme, delivery format, attendance requirement, assessment, fees, entry expectations and any professional-scope statement relevant to your decision.

Third, write down the specific point that remains unclear. A focused question receives a more reliable answer than a broad request for “all information”. If the matter is technical, note the device, browser, page or platform, what you expected to happen, what actually happened and the wording of any error.

Fourth, use the correct communication route. Admissions and course-choice questions, current learner administration, academic documentation and technical support may be handled differently. A trackable support ticket is particularly useful when troubleshooting requires screenshots, dates or follow-up over several messages.

Finally, retain confirmations, receipts, learner documents and support references. Do not rely solely on memory or an informal message for a date, payment, assessment or academic-record matter. Keeping the full thread allows the College and learner to work from the same information.

Accuracy, privacy and safe communication

Provide accurate information, but share only what is necessary for the stated purpose. Passwords, one-time codes and full payment-card details should never be sent to the College by ordinary email or support ticket. Clinical or third-party information should not be included unless there is a clear, lawful and appropriate reason.

Screenshots can be helpful for technical support, but they should be checked before sending. Crop or obscure unrelated messages, browser tabs, names, email addresses, payment details and any client or service-user information. A screenshot should demonstrate the problem without exposing more data than needed.

If circumstances change after an application, booking or support request, update the same record or thread where possible. This reduces conflicting versions and helps create a clear administrative history. For urgent welfare, safeguarding or emergency concerns, use the appropriate emergency or statutory route rather than waiting for a general administrative reply.

Accessibility and learner support

Learners are encouraged to raise accessibility or reasonable-support needs as early as practicable. Early discussion gives more time to understand the request, identify relevant documentation where needed and consider proportionate arrangements. Not every adjustment is possible in every assessment or professional-learning setting, but a clear conversation is the correct starting point.

Technical difficulty should be reported promptly, particularly when it affects access to Moodle, Zoom, assessment instructions or time-sensitive material. Record when the issue began and the troubleshooting already attempted. Repeatedly changing passwords, accounts or devices without keeping a note can make the original cause harder to identify.

Frequently asked questions

Which source should I treat as authoritative?

Use the current official ICPS College page, your cohort-specific learner documentation and direct written confirmation from the appropriate College office. Older promotional material may be useful context but may not reflect the latest dates, availability or administrative arrangements.

Can I receive individual advice through a general webpage?

A webpage can explain the usual route and common considerations, but an individual decision may depend on prior qualifications, role, payment history, assessment status or support needs. Use Registry or the designated support route when the answer must be applied to your own record.

What information should I include in an enquiry?

Include your name, the exact course or service, the relevant cohort or date, a concise description of the question and any non-sensitive evidence needed to understand it. Never include a password, one-time code, full payment-card details or unnecessary confidential information.

How quickly will information be updated?

Updates vary according to the nature of the matter. A simple factual correction and a complex academic-record or technical investigation require different checks. Use the same ticket or email thread and retain its reference rather than opening several competing requests.

What if the issue is urgent?

State the practical deadline and reason clearly. Administrative urgency does not turn a general support channel into an emergency service. Immediate threats to safety, medical emergencies or urgent safeguarding matters must be directed to the appropriate emergency, healthcare, organisational or statutory service.

Next steps

Review the official page at https://www.icps.ie/contact. Note the precise question that remains, gather only the necessary information and use the appropriate ICPS College Registry or support route. This approach gives both the learner and the College a clear, accurate basis for the next action.

Current information from the page

The following information reflects the current page source used to prepare this guide. Time-sensitive details should still be checked directly before a decision is made.

Contact ICPS College

Dublin, Ireland • Registry Office • Course Enquiries • Student Support

Whether you are considering your first course, require assistance with an existing enrolment or need guidance regarding assessments, accreditation or student support, the ICPS College Academic Registry is here to help.

Our Registry team provides professional advice and guidance to prospective students, current learners and graduates, ensuring that every enquiry is directed to the appropriate member of the College. We aim to respond promptly and provide accurate information about our Professional Diplomas, Certificates, Continuing Professional Development (CPD) programmes, workshops and student services.

If your enquiry relates to technical issues with Moodle, Zoom, bookings or student access, our Helpdesk team can also assist.

Contact Details

Academic Registry

Email

registry@icps.ie

Telephone

+353 (0)1 963 6141

WhatsApp

+353 (0)87 173 2473

Postal Address

Suite 11264

77 Sir John Rogerson's Quay

Dublin 2

D02 Y7Y5

Ireland

Student Helpdesk

https://icps.freshdesk.com

How Can We Help?

Academic Registry can assist with a wide range of enquiries relating to ICPS College programmes, student administration and professional development.

Contact us if you need information about:

Professional Diploma, Certificate and CPD programmes

Course content and learning outcomes

Entry requirements and course suitability

Upcoming course dates and availability

Fees, deposits and payment options

Enrolment and admissions

Accreditation and Continuing Professional Development (CPD)

Student records and attendance

Assessments, viva voce examinations and skills assessments

Moodle access and student resources

Certificates and digital credentials

Academic policies and procedures

Professional progression pathways

General student support

Student Helpdesk

The ICPS College Helpdesk is the correct support route for technical issues affecting your learning experience.

The Helpdesk can assist with:

Moodle login difficulties

Password reset issues

Missing Moodle course access

Assignment upload problems

Booking confirmation queries

Payment confirmation issues

Missing Zoom links

Website or broken-link reports

Digital credential queries

General technical support

Student Helpdesk

https://icps.freshdesk.com

Before Contacting Registry

To help us respond as quickly as possible, please include the following information where appropriate:

Your full name

Email address

Telephone number

Course title (if applicable)

Cohort or proposed start date

Nature of your enquiry

Any relevant booking or student reference number

Supporting screenshots where appropriate (never include passwords or payment card information)

Providing complete information enables our team to investigate your enquiry more efficiently.

Send an Enquiry

Complete the enquiry form below and a member of the ICPS College Academic Registry team will respond as soon as possible.

Suggested Form Fields

Full Name

Email Address

Telephone Number

Enquiry Type

Course of Interest

Preferred Start Date (Optional)

Message

Enquiry Type

Course Enquiry

Admissions

Enrolment

Assessment

Student Support

Accreditation

Payment Query

Technical Support

Certificate Query

General Enquiry

Other

Response Times

Academic Registry aims to respond to enquiries as quickly as possible during normal business hours.

More complex enquiries relating to assessments, accreditation, student records or programme administration may require additional time where consultation with academic staff is necessary.

For technical issues requiring investigation, students should submit a Helpdesk ticket to ensure that the issue can be tracked and resolved efficiently.

Student Privacy

ICPS College is committed to protecting your privacy and personal information.

Please do not include passwords, payment card details, confidential client information or other sensitive personal data when submitting an enquiry.

All enquiries are handled in accordance with the College's GDPR and Data Protection policies.

We're Here to Help

Whether you are exploring your first Professional Diploma, returning for further Continuing Professional Development, or require support during your studies, our Academic Registry team is ready to assist.

We look forward to helping you begin or continue your learning journey with ICPS College.

Email: registry@icps.ie

Telephone: +353 (0)1 963 6141

WhatsApp: +353 (0)87 173 2473

Student Helpdesk: https://icps.freshdesk.com

Developer Note (remove before publishing):

Connect the enquiry form to Wix Forms (or your existing Velo submission handler if used) before publishing. Suggested fields:

Full Name

Email

Telephone

Enquiry Type (Dropdown)

Course of Interest

Preferred Start Date (Optional)

Message

Submit Button

A final practical note

The most useful next action is the one matched to the reader’s actual purpose. Visit https://www.icps.ie/contact, identify the relevant programme, service or question, and keep a clear written record of any formal response. This draft article has been expanded deliberately so that readers can understand the context as well as the immediate action.

Planning before taking action

The https://www.icps.ie/contact page is most useful when the reader pauses to define the desired outcome. Is the task to compare courses, resolve access, submit information, locate a policy, confirm a payment, prepare for class or request an academic record? These activities may look similar on a website but can require different evidence, permissions and response times.

A short preparation note can save considerable time. Record the exact course or service, the relevant cohort or date, the action already taken and the single outcome now needed. If several matters are involved, number them. This helps the receiving team answer completely and makes it easier for the learner to check that nothing has been missed.

Time-sensitive decisions should include the real deadline and its source. “Urgent” is less useful than “the application closes at 17:00 on Friday” or “the assessment instructions cannot be opened before tomorrow’s class”. Clear dates allow requests to be prioritised fairly and reduce unnecessary escalation.

Roles and responsibilities

The College is responsible for publishing accurate programme information, maintaining appropriate academic and administrative processes, protecting personal data and providing reasonable routes for questions and support. Learners are responsible for reading the supplied information, providing accurate details, meeting deadlines, participating appropriately and raising uncertainty early.

Registry, lecturers, technical support, finance and external professional bodies do not perform the same role. A lecturer may explain academic content but may not be able to amend a payment record. Registry may clarify programme administration but cannot guarantee that an external employer or professional body will accept a course for a particular purpose. The reader should direct each decision to the body that actually owns it.

Where an external accreditation, membership, employment or progression decision matters, obtain confirmation from that organisation directly and retain it. Requirements can change, and a general description cannot replace an individual eligibility determination.

Records, dates and version control

Web pages, schedules and learner documents can be updated. Save the confirmation that applies to the actual booking or cohort rather than assuming that a later public page is identical. When asking about an apparent difference, provide the date and title of each version instead of sending an unexplained screenshot.

Use meaningful filenames for downloaded documents and avoid keeping several unlabelled copies. A simple convention—course, document type and date—reduces the chance of completing an obsolete form or reading an older assessment instruction. Store sensitive documents in an appropriately protected location.

When a correction is agreed, check exactly what has changed and whether any further action is required. An updated email address, for example, may also need to be reflected in Moodle, Zoom registration or certification records. Do not assume that one system automatically changes every other system.

Digital access and account security

Use official ICPS College links and check the address before entering credentials. Password managers can reduce typing errors and discourage password reuse. Multi-factor prompts and one-time codes should be completed only through the legitimate sign-in process and should never be copied into an email or support ticket.

For a persistent problem, try one controlled change at a time: refresh, sign out and in, test a private window, check another supported browser or device, and note the result. Changing many variables at once makes it harder to identify the cause. Before clearing stored data or resetting a password, make sure the correct account and recovery address are known.

Public or shared devices require extra care. Sign out fully, do not save credentials, close downloaded documents and avoid leaving personal information visible. If an account may have been accessed by someone else, report the concern promptly through the proper support route and change credentials from a trusted device.

Quality assurance and constructive feedback

Questions, reviews and support requests can all contribute to quality improvement when they are specific. Describe the page, process or statement involved, the effect on the learner and a proportionate suggested outcome. This gives the College something that can be checked and acted upon.

Disagreement should be separated from inaccuracy. A policy may be correct but unwelcome; a page may also contain a genuine error. Clear language helps determine whether the response requires explanation, correction, academic review, complaint handling or technical repair.

Formal concerns should follow the relevant published process so that evidence, response times, impartiality and appeal routes are protected. Social-media discussion or repeated messages to unrelated staff can complicate a matter without creating a valid record.

Reader checklist

• I have identified the exact course, cohort, page, document or system.

• I have checked the current official information and noted its date.

• I can state the question or requested outcome in one or two sentences.

• I have included necessary evidence and removed unrelated personal data.

• I am using the correct Registry, support, academic or payment route.

• I have retained the confirmation, ticket number or full email thread.

• I know which parts of the decision belong to an external employer, regulator or professional body.

• If safety is immediately at risk, I am using the appropriate emergency or statutory route.

Return to https://www.icps.ie/contact for the official page. The purpose of this longer guide is to make the reader’s next step more accurate, efficient and secure while preserving the distinction between general information and an individual formal decision.

Making an informed decision

An informed decision begins with fit. Readers should ask what they want to learn or resolve, what prior knowledge they bring, how much time they can commit and how the subject of explains how to direct enquiries so they reach the right College function and can be answered accurately and efficiently connects with their present role. Interest is important, but a sustainable choice also considers workload, emotional demands, digital access, assessment and the practical value of the learning.

Comparison is most useful when like is compared with like. A short workshop, foundation certificate, professional diploma and advanced programme may address related themes while differing substantially in depth, entry assumptions and assessment. Course length or CPD points alone do not explain the intended level. Read the learning outcomes, curriculum and professional-scope statement together.

Cost should also be considered in context. Check the full fee, deposit or instalment conditions, what is included, the cancellation terms and any separate repeat-assessment charge that may apply. Do not make a payment based only on an older advertisement or an informal message. Keep the receipt and the confirmation that names the correct course and cohort.

Preparing for live-online learning

Live-online education is an active learning environment. A reliable device, current browser or Zoom application, stable connection, working audio and a private space support participation. Test access before the first session rather than waiting until class begins. Headphones can improve privacy and reduce feedback, while a charger and backup connection can prevent avoidable interruption.

Privacy matters because counselling and psychotherapy education may include sensitive discussion. Learners should avoid joining from public places, recording sessions independently or allowing unauthorised people to hear class material. Case examples must be anonymised. The same standards apply to screenshots, chat messages, shared notes and unofficial groups.

Participation involves more than keeping a camera or browser window open. Learners benefit from preparing questions, engaging respectfully, completing activities, reflecting on feedback and notifying the College promptly when a genuine difficulty affects attendance. Any cohort-specific attendance and recording rules remain governed by the current learner documentation.

Building a professional-development plan

Learning about explains how to direct enquiries so they reach the right College function and can be answered accurately and efficiently should connect with a realistic development plan. Before beginning, identify two or three capabilities to strengthen and one boundary that must remain protected. During the programme, revisit these aims and note how the evidence, class discussion and personal reflection have changed them.

After completion, separate immediate learning from longer-term competence. Some ideas may be integrated into reflection or communication straight away; other methods require additional training, supervised practice or organisational approval. A certificate records an educational achievement, but safe application depends on the learner’s primary qualification, role and professional context.

A development plan can include reading, supervision, observation, skills practice, peer discussion, personal therapy, further accredited education and evaluation of outcomes. It should also include rest and workload boundaries. Professional growth becomes less safe when it is driven by pressure to appear expert or by taking on work before adequate support is in place.

Questions to check before relying on information

• Is this the current official page and does it refer to the correct course or service?

• Are the dates, times, format, fee and availability still current?

• What attendance, assessment and independent-study commitments apply?

• Does the programme assume a particular qualification or level of experience?

• What does the award confirm, and what does it not authorise?

• Which decisions belong to an employer, insurer, professional body or regulator?

• What support route should be used if access or circumstances change?

• What written evidence should be retained for the learner’s records?

Using information responsibly

Educational material should be communicated accurately and without exaggerated claims. Avoid describing a CPD programme as conferring a protected title, statutory power or clinical authority that it does not provide. When sharing information with an employer or professional body, provide the official programme description and learning evidence rather than an informal summary alone.

Readers should also distinguish general psychoeducation from individual assessment or treatment. A blog can introduce concepts and questions, but it cannot evaluate a person, respond to an emergency or replace medical, psychological, legal or safeguarding advice. Concern about immediate safety requires the appropriate urgent real-world service.

The authoritative next reference is https://www.icps.ie/contact. Readers should use that page to continue through the correct official route. If a decisive fact remains unclear, obtain written clarification from the ICPS College Academic Registry Office and retain the response.