ICPS College Learning Resources: A Complete Student and Practitioner Guide

ICPS College information guide • Official page: https://www.icps.ie/resources

Purpose of this guide

ICPS College Learning Resources: A Complete Student and Practitioner Guide organises key learning, policy, support and professional-development resources so readers can find the correct source efficiently. It has been prepared for prospective learners, current students, graduates, lecturers and practitioners looking for College information. The objective is to make the process easier to understand while keeping formal decisions tied to the latest official course information, learner documents and direct Registry confirmation.

College websites serve several audiences at once. A prospective learner may be comparing options, a current student may need a practical answer, and a graduate may be looking for documentation or further study. Starting with the purpose of the enquiry helps prevent delay, duplication and misunderstandings.

This article is an educational guide rather than a substitute for an individual decision, contractual document, policy, professional-regulatory requirement or emergency service. Where information is time-sensitive, personal or decisive, the current official page and written response from the appropriate College office should be used.

What readers can do

• Start with the purpose of the resource needed

• Use official policy and course pages for formal decisions

• Use Moodle for cohort-specific learning materials

• Use the support portal for individual technical issues

• Check dates and version information before relying on a document

A clear step-by-step approach

First, identify the exact programme, cohort, document, system or service involved. Course names can be similar, and one missing detail can lead an enquiry to the wrong route. Include the relevant title and, where available, the start date or cohort when contacting the College.

Second, read the full official information rather than relying on a search-result extract, social-media caption or older email. Check the level and purpose of the programme, delivery format, attendance requirement, assessment, fees, entry expectations and any professional-scope statement relevant to your decision.

Third, write down the specific point that remains unclear. A focused question receives a more reliable answer than a broad request for “all information”. If the matter is technical, note the device, browser, page or platform, what you expected to happen, what actually happened and the wording of any error.

Fourth, use the correct communication route. Admissions and course-choice questions, current learner administration, academic documentation and technical support may be handled differently. A trackable support ticket is particularly useful when troubleshooting requires screenshots, dates or follow-up over several messages.

Finally, retain confirmations, receipts, learner documents and support references. Do not rely solely on memory or an informal message for a date, payment, assessment or academic-record matter. Keeping the full thread allows the College and learner to work from the same information.

Accuracy, privacy and safe communication

Provide accurate information, but share only what is necessary for the stated purpose. Passwords, one-time codes and full payment-card details should never be sent to the College by ordinary email or support ticket. Clinical or third-party information should not be included unless there is a clear, lawful and appropriate reason.

Screenshots can be helpful for technical support, but they should be checked before sending. Crop or obscure unrelated messages, browser tabs, names, email addresses, payment details and any client or service-user information. A screenshot should demonstrate the problem without exposing more data than needed.

If circumstances change after an application, booking or support request, update the same record or thread where possible. This reduces conflicting versions and helps create a clear administrative history. For urgent welfare, safeguarding or emergency concerns, use the appropriate emergency or statutory route rather than waiting for a general administrative reply.

Accessibility and learner support

Learners are encouraged to raise accessibility or reasonable-support needs as early as practicable. Early discussion gives more time to understand the request, identify relevant documentation where needed and consider proportionate arrangements. Not every adjustment is possible in every assessment or professional-learning setting, but a clear conversation is the correct starting point.

Technical difficulty should be reported promptly, particularly when it affects access to Moodle, Zoom, assessment instructions or time-sensitive material. Record when the issue began and the troubleshooting already attempted. Repeatedly changing passwords, accounts or devices without keeping a note can make the original cause harder to identify.

Frequently asked questions

Which source should I treat as authoritative?

Use the current official ICPS College page, your cohort-specific learner documentation and direct written confirmation from the appropriate College office. Older promotional material may be useful context but may not reflect the latest dates, availability or administrative arrangements.

Can I receive individual advice through a general webpage?

A webpage can explain the usual route and common considerations, but an individual decision may depend on prior qualifications, role, payment history, assessment status or support needs. Use Registry or the designated support route when the answer must be applied to your own record.

What information should I include in an enquiry?

Include your name, the exact course or service, the relevant cohort or date, a concise description of the question and any non-sensitive evidence needed to understand it. Never include a password, one-time code, full payment-card details or unnecessary confidential information.

How quickly will information be updated?

Updates vary according to the nature of the matter. A simple factual correction and a complex academic-record or technical investigation require different checks. Use the same ticket or email thread and retain its reference rather than opening several competing requests.

What if the issue is urgent?

State the practical deadline and reason clearly. Administrative urgency does not turn a general support channel into an emergency service. Immediate threats to safety, medical emergencies or urgent safeguarding matters must be directed to the appropriate emergency, healthcare, organisational or statutory service.

Next steps

Review the official page at https://www.icps.ie/resources. Note the precise question that remains, gather only the necessary information and use the appropriate ICPS College Registry or support route. This approach gives both the learner and the College a clear, accurate basis for the next action.

Current information from the page

The following information reflects the current page source used to prepare this guide. Time-sensitive details should still be checked directly before a decision is made.

Resource Directory

Everything You Need in One Place

The ICPS College Resource Directory is your central reference point for everything you need throughout your learning journey. Whether you are exploring a course, preparing to enrol, studying on a programme or have already graduated, this page brings together the key resources, guidance and support services available across the College.

Here you can quickly locate essential student information, understand which support pathway to use, access Moodle learning resources, review academic policies, prepare for assessments and find professional development information.

ICPS College delivers live online education in counselling, psychotherapy, psychology and allied mental health disciplines, supported by structured Moodle learning materials, Academic Registry guidance, College policies, assessment resources and professional development documentation.

Main Student Resources

ICPS College Prospectus

The ICPS College Prospectus provides a comprehensive overview of the College, our Professional Diplomas, Certificates, workshops and Continuing Professional Development (CPD) programmes.

It introduces our live online learning model, Moodle-supported education, professional development pathways, student expectations and the overall learning experience.

Prospectus

https://www.icps.ie/_files/ugd/8d7f58_573165745ef8404a8fce366d9d775317.pdf?index=true

Policy Library

The Policy Library provides access to important College policies and procedures relating to GDPR, copyright, confidentiality, safeguarding, student conduct, complaints, academic expectations and data protection.

Students are encouraged to familiarise themselves with these policies before and throughout their studies.

Policy Library

https://www.dropbox.com/scl/fo/3az19yam6lnpdqeprbn4m/AJkUzdi6TiT7aacF7aMzMWg/GDPR%2C%20Copyright%20%26%20Other?dl=0&rlkey=og8x2vsqpj254bh2aj7lmib3x&subfolder_nav_tracking=1

Student Moodle

Moodle is the ICPS College learning platform used to support every stage of your educational journey.

Students can access module resources, lecture materials, reading lists, announcements, assessments, permitted recordings, learning activities and course-specific guidance through Moodle.

Student Moodle

https://icps.studentmoodle.com

CPD Standards Office Provider Listing

Students and prospective learners can independently verify the ICPS College provider listing through the CPD Standards Office and Professional Development Consortium.

CPD Standards Office

https://directory.cpdstandards.com/providers/institute-for-counselling-psychotherapy-studies/

Course Booking & Enrolment

Use the ICPS College booking system to browse current programmes, select an intake, reserve your place, pay your deposit and receive your booking confirmation.

Booking

https://www.icps.ie/booking

Frequently Asked Questions

Our Frequently Asked Questions section provides answers to common queries relating to enrolment, Moodle, attendance, assessments, support services and student resources.

FAQs

https://www.icps.ie/faqs

Quick Access Links

https://www.icps.ie

About ICPS College

https://www.icps.ie/about

Course Booking

https://www.icps.ie/booking

Student Moodle

https://icps.studentmoodle.com

Student Helpdesk

https://icps.freshdesk.com

Academic Registry

https://www.icps.ie/contact

College Policies

https://www.icps.ie/policies

ICPS Blog

https://www.icps.ie/blog

Gift Vouchers

https://www.icps.ie/gift

Student Moodle LMS

Moodle is the central learning platform for all enrolled ICPS College students. It supports structured course delivery by providing access to learning materials, module information, reading guidance, assessment resources, announcements and permitted recordings where appropriate.

Moodle access is linked to your enrolment, registered email address and course cohort. Students should never create duplicate Moodle accounts if a course is missing or a password reset email has not arrived.

Students use Moodle to access course resources, review module materials, read lecturer guidance, locate assessment information, view permitted recordings, receive announcements, download learning resources, support independent study, prepare for assessments and review released feedback where appropriate.

Moodle Access Support

If you cannot access Moodle, first confirm that you are using the correct login page, registered email address and password.

Check your spam and junk folders for account activation or password reset emails before requesting support.

If access problems continue, contact the ICPS College Helpdesk and include your full name, registered email address, course title, cohort or start date, the exact error message and a screenshot that does not display your password.

Student Moodle

https://icps.studentmoodle.com

Helpdesk

https://icps.freshdesk.com

Helpdesk & Technical Support

The ICPS College Helpdesk is the primary support service for technical issues affecting students.

Use the Helpdesk if you experience Moodle login difficulties, missing course access, password reset problems, assignment upload issues, booking confirmation concerns, payment queries, broken website links, missing Zoom invitations, certificate queries, digital credential issues or general technical support.

Providing all relevant information in one request enables the Helpdesk team to investigate and resolve your query more efficiently.

Academic Registry Support

Academic Registry supports students throughout their educational journey by providing assistance with enrolment, student records, attendance, payments, assessment administration, certificates, progression and official documentation.

Contact Registry if your enquiry relates to course dates, course suitability, enrolment status, payment balances, invoices, attendance records, assessment administration, certification, student records, progression or College policies.

Registry

https://www.icps.ie/contact

Email

registry@icps.ie

Booking & Enrolment

The booking page is the official location for reviewing upcoming programmes, selecting an intake and securing your place.

Before completing your booking, confirm the course title, cohort or start date, delivery format, tuition fee, required deposit, registered email address, student name and any relevant professional suitability requirements.

After payment, retain your booking confirmation email, payment receipt and booking reference for your records.

If payment has been processed but confirmation has not arrived, do not make another payment immediately. Check your spam folder first before contacting the Helpdesk.

Moodle Access After Booking

Booking confirmation and Moodle access are separate processes.

For many programmes, Moodle access becomes available following the first live online class, depending upon the arrangements for your particular course and cohort.

Before reporting a missing Moodle account, check your registered email address and spam folder.

Students should never create a second Moodle account, submit work through the wrong course or share another student's login credentials.

Passwords should never be sent through email, WhatsApp or the Helpdesk.

Live Online Learning

ICPS College programmes are delivered through live online lecturer-led teaching supported by structured independent learning.

Before every class, students should review Moodle resources, complete directed reading, check lecturer announcements and confirm their Zoom joining information.

It is recommended that students test their camera, microphone and internet connection in advance, join from a quiet private environment and contact the Helpdesk early if any joining information is missing.

Zoom Support

If you experience difficulty joining a live online class, first check that you are using the correct Zoom link, class date and registered student details.

Ensure that Zoom is fully updated and that your device permissions allow camera and microphone access.

If difficulties continue, provide the Helpdesk with your course title, class date, error message, device details and, where possible, a screenshot of the problem.

Assessment Resources

Assessment information is provided through Moodle, course documents, lecturer guidance and Academic Registry communications.

Students are encouraged to review assessment materials well in advance of submission deadlines.

Assessment guidance may include written assignment briefs, viva voce information, skills assessment guidance, submission instructions, file format requirements, word counts, academic integrity guidance, marking criteria, moderation information and feedback arrangements.

Always follow the assessment instructions provided specifically for your own programme.

Assignment Submission

Before submitting any assessment, carefully confirm that the correct document has been prepared, opens successfully and matches the required file format.

Check the assessment title, submission deadline and filename before uploading.

Open the final document one final time, remove tracked changes where appropriate, save a secure backup and upload the assessment well before the deadline whenever possible.

After submission, confirm that Moodle displays a successful submission status and retain a screenshot of the confirmation for your records.

Late Submission Support

Submitting a Helpdesk ticket records a technical issue but does not automatically approve an assessment extension or late submission.

Where a genuine technical issue occurs before the deadline, record the time, take screenshots, keep the final assessment file and submit a Helpdesk ticket immediately.

Where an academic decision is required, contact Academic Registry through the appropriate formal process.

Skills Assessments

Some ICPS College programmes include a live online skills assessment.

Students should review the assessment format, technical requirements, consent arrangements, recording information and assessment criteria well in advance.

Before the assessment, confirm Zoom access, test your equipment, prepare a suitable private environment and contact the College early if technical issues arise.

Viva Voce Assessments

Where a viva voce assessment forms part of your programme, review the relevant course guidance carefully.

Students should revise learning outcomes, review submitted assignments, prepare key theoretical concepts, test Zoom functionality and organise any permitted notes before the examination.

Grades & Feedback

Grades and feedback may be released through Moodle, Registry communication or another authorised College process.

Results are normally subject to marking, moderation and academic quality assurance before final release.

If feedback appears to be missing, first check the correct course, assessment activity, grades area, downloads folder and any recent Registry communications.

Technical issues should be reported to the Helpdesk, while questions concerning academic judgement, marking or appeals should follow the appropriate academic procedure.

Certificates & Digital Credentials

Certificates and digital credentials are issued following successful completion of attendance, assessment and administrative requirements.

Contact Academic Registry if your certificate has not arrived, your name is incorrect, a course title is inaccurate, a digital credential cannot be accessed or replacement documentation is required.

College Policies

The ICPS College Policy Library promotes transparency and helps students understand their academic and professional responsibilities.

Policies cover areas including GDPR, copyright, complaints, safeguarding, academic conduct, confidentiality, record keeping, data protection, professional behaviour and student responsibilities.

Students are encouraged to familiarise themselves with relevant policies throughout their studies.

Copyright & Course Materials

Course recordings, presentations, lecture notes, Moodle resources, handbooks and assessment materials remain the intellectual property of ICPS College and individual lecturers unless stated otherwise.

These resources are provided solely for authorised educational use.

Students must not share login details, distribute recordings, upload protected course materials publicly, reproduce teaching resources without permission or share assessment materials outside their authorised educational context.

GDPR & Data Protection

Students are expected to handle personal, academic and professional information responsibly.

Support requests, assessments and screenshots should never contain unnecessary personal information.

Do not send passwords, payment card details, confidential client material, another student's personal information or unredacted sensitive documents through standard communication channels.

Student Conduct & Professionalism

ICPS College expects all students to communicate respectfully and behave professionally throughout live classes, Moodle activities, WhatsApp groups, email communication, assessment activities and all interactions with fellow students and staff.

Students are expected to maintain confidentiality, professional boundaries, academic integrity, respectful communication, inclusivity and responsible use of College resources.

Accessibility & Reasonable Adjustments

Students requiring accessibility support or reasonable adjustments are encouraged to contact the College as early as possible.

Support may include accessible documents, screen-reader compatibility, captions where available, assessment arrangements, participation adjustments, assistive technology guidance and alternative learning formats where appropriate.

Accreditation & Professional Development

ICPS College programmes support continuing professional development across counselling, psychotherapy, psychology and allied helping professions.

Prospective students may independently verify the College's accreditation through the CPD Standards Office provider listing.

Professional Scope

Completion of an ICPS College programme supports continuing professional development, specialist education and reflective practice.

It does not automatically confer a protected professional title, statutory authority or permission to practise beyond an individual's existing qualifications, competence or recognised professional scope.

Students should always confirm professional recognition and membership requirements with the relevant professional body where applicable.

Student Support Pathways

For the quickest resolution, use the correct support pathway for your enquiry.

Course Booking

https://www.icps.ie/booking

Student Moodle

https://icps.studentmoodle.com

Technical Helpdesk

https://icps.freshdesk.com

Academic Registry

https://www.icps.ie/contact

College Policies

https://www.icps.ie/policies

WhatsApp Support

https://wa.me/353871732473

Helpdesk Request Template

When submitting a Helpdesk request, include your full name, registered email address, telephone number, course title, cohort or start date, the system involved, page or activity affected, date and time of the issue, device, browser, exact error message, what you were attempting to do, what happened instead, the troubleshooting steps already completed, whether a screenshot is attached, any relevant deadlines and the outcome you require.

Never include your password, password reset code, payment card details, identifiable client information or another student's confidential information.

Frequently Asked Questions

The Resources section also provides answers to common questions including:

Where to download the ICPS College Prospectus.

Where to find College policies.

How to access Moodle.

When Moodle access becomes available.

What to do if your Moodle course is missing.

How to book a course.

What to do if booking confirmation does not arrive.

How to contact Academic Registry.

Where to report technical issues.

How to verify accreditation.

Whether passwords should ever be sent to support.

Assignment submission procedures.

Assessment extensions.

Urgent safeguarding and welfare guidance.

Need Support?

Whatever stage of your educational journey you are at, ICPS College provides dedicated support to help you access the right information quickly.

Student Moodle

https://icps.studentmoodle.com

Helpdesk

https://icps.freshdesk.com

Course Booking

https://www.icps.ie/booking

Academic Registry

https://www.icps.ie/contact

https://www.icps.ie/policies

WhatsApp Support

https://wa.me/353871732473

Continue Your ICPS College Journey

The ICPS College Resource Directory is designed to be your central point of reference throughout your learning journey.

Whether you are exploring a course, preparing for your first live online class, accessing Moodle, submitting assessments, reviewing College policies or contacting Academic Registry, this page helps you locate the correct information, support service and next step quickly, confidently and professionally.Up

A final practical note

The most useful next action is the one matched to the reader’s actual purpose. Visit https://www.icps.ie/resources, identify the relevant programme, service or question, and keep a clear written record of any formal response. This draft article has been expanded deliberately so that readers can understand the context as well as the immediate action.